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Fast Company - Customer Service
  Current Headlines  |  Most Read  |  Archives 
  Can PR Save China? (29 November 05:46)
Recently, "Made in China" has been associated with dying pets, an amputated finger, poisoned children, and even toys that emit a date-rape chemical when swallowed. Can the country salvage it...
  There Are Competing Priorities in Every Business. (20 October 09:41)
A clear, simple strategy helps ensure that the best choices are made.
  eBay’s Chaos Theory (20 October 09:41)
With its buyers swamped by a sea of choices-and its growth rate slowing-the online giant gambles on helping shoppers find what they want.
  After the Virgin Birth (20 October 09:41)
Fred Reid, CEO of the fledgling carrier Virgin America, talks management strategy and explains his beef with airline food.
  Going Native (20 October 09:41)
Before Alex Frankel found nirvana at the Apple Store, he spent almost two years seeing life through the eyes of a service-industry wage slave. His journey yielded intriguing insights about s...
  Magic Shop (20 October 09:41)
Are your frontline employees going to save or kill your most important quarter? At Apple, nothing is left to chance.
  The Future of Air Travel (12 September 03:57)
Get expert insights from Robert Buckman, Director of airline distribution strategy for Amadeus, on how air travel has changed, what trends are catching on, and what changes travelers can con...
  Give 'em Something to Talk About (16 August 01:18)
Your product may be good, but will it spark a conversation?
  Don't Call Them "Boutiques" (16 August 01:18)
Introducing the boutique--oops--hotel chainlet.
  Give 'em Something to Talk About (15 August 09:16)
Your product may be good, but will it spark a conversation?
  Don't Call Them "Boutiques" (15 August 09:16)
Introducing the boutique--oops--hotel chainlet.
  Don't Call Them "Boutiques" (15 August 03:14)
Introducing the boutique--oops--hotel chainlet.
  Give 'em Something to Talk About (15 August 03:14)
Your product may be good, but will it spark a conversation?
  Give 'em Something to Talk About (15 August 01:14)
Your product may be good, but will it spark a conversation?
  Don't Call Them "Boutiques" (15 August 01:14)
Introducing the boutique--oops--hotel chainlet.
  Give 'em Something to Talk About (14 August 11:14)
Your product may be good, but will it spark a conversation?
  Don't Call Them "Boutiques" (14 August 11:14)
Introducing the boutique--oops--hotel chainlet.
  Give 'em Something to Talk About (14 August 07:23)
Your product may be good, but will it spark a conversation?
  Don't Call Them "Boutiques" (14 August 07:23)
Introducing the boutique--oops--hotel chainlet.
  Fast Talk: Fast Learners (14 August 07:23)
Dave Domm on creating a toy racing experience that's not just for 12-year-old boys.
  Chipping In (14 August 07:23)
Snack maker Kettle Foods has devised increasingly creative ways to listen to its passionate fans--and then act on their opinions. The evolution of that strategy provides a road map for compa...
  Open Wide (14 August 07:23)
The traditional business organization meets democracy. This may hurt a bit.
  The Question (14 August 07:23)
What do people want from a Web site? In our new tech column, we tell you why there's no easy answer on thriving in the ever-shifting digital landscape.
  Savvy, With Hints Of Guile And Resourcefulness (14 August 07:23)
Cameron Hughes turned his low-cost premium vintner into an $8 million business--and an unexpected hit at Costco--with no inventory or equipment. Now he's expanding from California to as man...
  Way Behind The Music (14 August 07:23)
For John Legend, Gwen Stefani, and hundreds of other talents, Musictoday is the invisible machine keeping fans pumped and the money rolling in.
  Fast Talk: Best Brains (14 August 07:23)
Best Buy's Shari Ballard on how to mine great ideas at a company of 128,000 people.
  Grand Masters (14 August 07:23)
Past Customer Service Champions share their customer service experiences.
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